Analysis Of Factors Affecting Brand Loyalty On Cosmetic Products In Batam

Edy Yulianto  Putra; Melisa Putri  Pane

doi:10.53639/ijssr.v3i3.84

Authors

Edy Yulianto Putra Universitas Internasional Batam
Melisa Putri Pane Universitas Internasional Batam

DOI:

https://doi.org/10.53639/ijssr.v3i3.84

Keywords:

Service Quality, Brand Identification, Convenience, Trust, Product Quality, Consumer Satisfaction, Brand Loyalty

Abstract

This study aims to determine the effect of service quality, brand identification, convenience, trustworthiness, and product quality on brand loyalty by mediating consumer satisfaction on cosmetic products in Batam City. The technique of collecting data is by means of a survey using a questionnaire. The data collected were 330 respondents consisting of women who use cosmetics and live in Batam. The research methodology used is quantitative research methodology and Structural Equation Model analysis method using Smart Partial Least System 3. The results of this study find that service quality and brand identification have a significant positive effect on consumer satisfaction. Convenience, trust, and product quality have no effect on consumer satisfaction. The consumer satisfaction variable has a significant negative effect on brand loyalty.

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